Last updated: 1 October 2026
We want you to be happy with your phone. Here's how returns and refunds work.
Return window
- You can request a return within 7 days of delivery if the device is defective, damaged in transit, or not as described.
Conditions
- The phone must be returned with original box, accessories and invoice, and without physical or liquid damage caused after delivery.
- Remove all accounts (Google/iCloud), passwords and screen locks before returning.
- Change-of-mind returns are not accepted for opened devices.
How to request
- Contact support with your order ID and photos/video of the issue. We'll arrange a free pickup after verification.
Refunds
- Once the device passes inspection, refunds are issued to the original payment method within 5–7 business days.
- You may choose a replacement instead of a refund, subject to stock.
- Email support@mobishop.in or call +91 98765 43210 (Mon–Sat, 10am–7pm).